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Customer Complaint / Feedback

Dear Customer,

You are at the center of our strategy and business model, and we strive to deliver the best possible services with respect to response time and complaint resolution by following your feedback, adopting high value standards, developing policies, and implementing streamlined procedures.

Please let us know when you are unhappy with our products or services, or simply wish to make a suggestion, and we shall revert back to you within 5 working days. Your experience will give us the opportunity to rectify any issue and to improve our products and services.

You can submit your complaints, suggestions, or comments through the following means:

  • Visit our office
  • Telephone: +971 4 3691600 and +971 4 3691622
  • Using the Contact Form below:

Please fill in the form below and we will get back to you as soon as possible

Note:If you are not satisfied with the response you have received, you may refer this matter to the UAE Central Bank’s Consumer Protection Center (www.centralbank.ae).

It is important to note that we will not respond to solicitation requests and communications via this portal.